Keap Integration for WooCommerce lets you connect your WooCommerce store with the Keap CRM formerly known as Infusionsoft. Using the keap integrations plugin, you can sync your orders data, products, and contacts data with the CRM with merely two clicks.

• Download the .zip file from your WooCommerce account.
• Log into your WordPress Dashboard and navigate to Plugins > Add New.
• Click on the Upload Plugin button on top and upload the zip file of the plugin.
• Install the plugin and click Activate to get started.
• To start using the plugin, you need to authorize the connection between WooCommerce and Keap.
• Visit the Keap Integration for WooCommerce Setup Guide to connect, authorize and do the initial setup for this CRM integration for the Integration with Keap for WooCommerce plugin.

Below is the setup guide to connect, authorize, and do the initial setup for this Infusion CRM. This step will walk you through the complete setup process- installation, authentication, and initial setup steps.

1. Install and activate the keap integrations plugin on your dashboard. The following tab will appear once you open the settings.

2. Click on the Connect Your Account button to open the API credentials form as shown below. You need to enter the Client ID and Secret ID in the space provided.

11. You will see your WooCommerce Products syncing first.

14. If you think that your products, contacts, and/or or orders might take longer than your expected time, you can click on the Skip For Now button at any moment and continue to view your dashboard.

For WooCommerce Stores with Large Number of Orders

15. When you click on the Start Sync button you will be prompted with a dialog box seeking permission to either Initiate Sync or Skip sync. As data sync over Keap CRM is a time taking process, we recommend you to click on the Skip button.

16. If you Initiate Sync, only your products will be synced. If you Skip this step, you can right away go to your dashboard. Although, it is mandatory to synchronize the products firsthand for the smooth functioning of the WooCommerce integration plugin after your setup. 

[In case, you miss the product and contact synchronization, your product ID and contact ID will go missing during order sync. Therefore, it is advised to synchronize products mandatorily]

17. Click on View Dashboard to start using your keap integrations plugin. 

1. You can view the contacts, products, and orders that are successfully synchronized over Keap on the dashboard.
2. To re-establish the connection with the Keap CRM App, click on the Reauthorize button. 
3. To disconnect the Keap integration plugin with your infusionsoft CRM, click on the Disconnect button.

1. Feeds allow you to create a set of rules to define how to integrate WooCommerce data over Keap CRM. how your WooCommerce data will be synced over Keap CRM. There are 3 different default feeds provided with the integration for Keap for WooCommerce plugin, namely,

1. Default Product Feed
2. Default Contacts Feed
3. Default Sales Order Feed 

Note: Please note that once the plugin is set up, the following Keap Custom Fields in Feeds can be created and used. You will be learning the steps to add new feeds in the sections ahead.

• Contact Feed: 

1  Billing Country

2   Billing Address 1

3   Billing Address 2

4   Billing City

5   Billing Postal

6   Billing State

7   Billing Zip

8   Email

9   Phone

10 First Name

11 Last Name

• Sales Order Feed:-

1   Country Code

2   First Name

3   Last Name

4   Billing Address 1

5   Billing Address 2

6   Billing City

7   Phone

8   Billing State

9   Billing Postal Code

10 Email

11 Status

12 Total

13 Order Title

• Product Feed:-

1   Product Description

2   Product Name

3   Product Price

4   Short Description

5   SKU

2. To add a new feed using WooCommerce objects, click on the Add Feeds button. Add the title of the new feed in the space provided

• Select Object: select the WooCommerce object that you mean to sync your data for, over Keap CRM. 

• Add New Field: Using this setting in the Keap integration plugin, you can add a new field in a given feed. It will allow you to add that field to the corresponding feed.

• Lead Source: This setting will help you to add the source. You can add a source by which the lead is reaching your site.

• Primary Field: Select the primary key to update the record using this setting.

• Select Event: The event that you select here will trigger the data synchronization for the particular field.

• Conditional Filter: You can use conditional filters, including the “OR” and “AND” filters when customizing feeds to sync data at your convenience. You can select the “field” & “condition”, as per your convenience.

3. Click on the Publish/ Update button in the right panel. Click on Back to Feeds to go back to your Keap CRM dashboard.

There are two settings for Data Sync- Bulk Data Sync or One-Click Sync. 

1. Bulk Data Sync:

This setting allows you to synchronize all the data at once, including historical data for a particular feed. 

Select Woo Object Type from the given dropdown menu. Select Feed- either a default feed or a newly added feed. Click on the Start Sync button to start syncing.

2. One-Click Sync:

Using this setting, you can save your time by syncing only the new or failed objects.

Select Woo Object Type from the given dropdown menu. Select Feed- either a default feed or a newly added feed. Click on the Start Sync button to start syncing

Using data sync logs, you can easily spot errors in synchronization. You can add a filter in the log table to easily filter all the data of keap objects i.e. Contacts, Sales_Orders, and Products. Each log mentions the following details:

• Feed: Under this head, you will be able to find the feed for which the respective data was synced.
• Woo Object: You can view the WooCommerce object for the corresponding log.

• Woo Object ID: This field displays the ID of the respective WooCommerce object.

• Keap Object: View the synced Keap object for the corresponding log.

Keap Object ID: This field displays the ID of the respective Keap object

1. To start syncing the tags, switch on the toggle button for Enable Tag sync. This is a mandatory setting to sync any tags over the Keap CRM.
2. If you want to avoid syncing tags manually for your product updates, turn on the toggle switch for Enable Tag on instant sync. Please note that your tags will still sync without this setting manually.
3. To sync your ‘products bought’ tags, turn on the toggle switch for Enable Products Bought Tags.
4. To sync your ‘product SKUs’ tags, turn on the toggle switch for Enable Products SKUs Tags.
5. To sync your ‘product type’ tags, turn on the toggle switch for Enable Products Type Tags.
6. To sync your ‘order statuses’ tags, turn on the toggle switch for Enable Order Statuses Tags
7. Click on the Save button. 

1. Switch on the toggle button to Enable instant sync of your WooCommerce data over the Keap CRM dashboard.
2. Use the toggle switch to Disable/ Enable logging.
3. Enter the number of days in which you want to delete your log in the space provided for Delete log after x days.
4. Wipe Data on Disconnect: Enabling this toggle in the Settings tab will erase all the sync history once you disconnect the integration with your Keap CRM.
5. Enable Error Reporting: Enabling this feature in the Settings tab will let the admins receive emails for any errors while adding a new product for syncing. 
6. Enter email: The admin can enter the email ID in this box, on which he wishes to receive the mentioned error reporting emails.
7. Product Deletion From Woo to Keap: This setting allows the admins to delete products from keap if it is deleted from WooCommerce. Also, the product will update as “inactive” on keap when the product is put in the trash on WooCommerce, and the status becomes “active” on keap when the product is restored. If the product is “permanently deleted” it will also be deleted from keap. This functionality will also delete the variations of the variable product from keap if you delete it from WooCommerce.
8. Product Deletion From Keap to Woo:  This setting allows the admins to delete products from WooCommerce if it is deleted from Keap.The product will be moved to “trash” if it is “inactive” on keap, the product will be “restored” if the status is changed to “active” on keap, and it will be “permanently deleted” from WooCommerce if it is deleted from keap. This functionality will also delete the variations of the variable product from WooCommerce if you delete it from keap.

Stop Failed orders syncing to keap

The failed order status in the Keap WooCommerce integration plugin will be shown when a customer has placed an order but due to payment failure or wrong details, the order gets failed or canceled. 

Shipping and Tax Syncing

With this feature for keap integration for WooCommerce plugin, admins will now be in a position to sync their Shipping, Shipping tax, and Taxes with different order items.