Order Sync with Zendesk for WooCommerce allows your users to manage their ticket history as well. Check out the following steps that permit flexible management of tickets with respect to a particular billing address:
- In the front end of your online store, the user can go to Home→ My Account→ Ticket History.
- The user can select a particular e-mail from the ‘Choose your Billing Email’ dropdown menu. This dropdown menu displays all the billing addresses associated with the user’s account.
- All the tickets associated with the billing e-mail will be displayed. The user can Add New Comment or generate a new ticket by clicking on Add a new ticket from here respectively.
- The user needs to enter the details in the form to create a new ticket. They can further update information about the created tickets by using the Add New Comment option as explained in the previous step.